Welcome to Tripline support. Please use the menu to browse or search for help topics.
If you want to get in touch with us directly, please use the contact form.
Over the past year, both of our mapping providers (first Google Maps and more recently MapBox) have dramatically raised their prices. In the case of Google Maps, they raised their prices 12X, making it impossible for us to continue using their service. So, we switched to MapBox in the fall of 2018. Initially, the service was affordable, but in December 2019, MapBox doubled their prices, and as a result, we’ve had to implement the “Show Map” functionality more broadly to reduce our costs. For now, you’ll only see the “Show Map” link if you’re signed out or if you’re using an embedded map on an external website. However, depending on MapBox’s pricing changes, we may need to tighten that down further.
We do have the ability to remove the preview functionality for some of our partners and users who support us on Patreon, so if you’d like to use Tripline without previews, please support us on Patreon: https://www.patreon.com/tripline
We’ve just announced the release of new iOS and Android apps. Details here: http://blog.tripline.net/tripline-apps-for-ios-android/
We’ve retired our old Flash player and replaced it with a new Javascript version. Here are the details: http://blog.tripline.net/our-new-javascript-map-player-is-live/
Facebook has recently changed the way they deliver checkin/location data. Instead of sending one location for each place, they’re now sending multiple checkins with duplicate coordinates (one for every photo you uploaded for example). This has caused our import process to break in some cases.
If you’re creating a map from your Facebook checkins and the places aren’t displaying in the map, try the import again and uncheck any duplicate places in the list on the import page (leave the first one checked). Then create your map and the import should work correctly.