We’ve recently launched a new feature to handle email address verification, password resets and invitations. If you’re having trouble, here are the answers to some frequently asked questions:
Q: Do I have to verify my email address to use Tripline?
A: Yes, you do. In the past this wasn’t required, but it’s necessary to prevent inappropriate use of the platform. It should only take a second for you to verify. Just click on the link in the verification email.
Q: I’ve been using Tripline for years. Why do I have to verify my email address now?
A: We hear you. It’s an important requirement for the integrity of the platform. We’ve tried to make it as smooth and easy as possible. You’ll be done in seconds.
Q: What if I can’t find an email from Tripline in my inbox?
A: Check your spam/junk folder. You’ll probably find it there. If you still don’t see it, send an email to support@tripline.net and we’ll help you out. (When you contact support, make sure you send from the same email address that you’re using on your Tripline account. That makes the process much easier.)
Q: I clicked the link in the email, but it’s saying that it expired. What’s going on?
A: Links expire after 24 hours (48 hours for invitations) for security reasons. You’ll need to generate another link. If it’s an invitation link that expired, the person who sent the invitation will need to invite you again.
Q: If someone invites me to a trip by email address, do I have to use the same email address to create a Tripline account?
A: No. If you already have a Tripline account, you can just click the link in the invitation email and sign in to accept. If you don’t have a Tripline account, click the link in the invitation email and create a Tripline account using whatever email address you want. You’ll then be able to accept the inviation from your new account.
If you have any other questions, please email support@tripline.net