Read on for answers to frequently asked questions about our new subscriptions feature. If you don’t find an answer, please email support@tripline.net and we’ll get back to you as soon as we can. Additionally, please review our Terms of Service for more details about charges, cancelations and refunds.
Why did you launch subscriptions?
We launched subscriptions to fund ongoing product development and keep the platform growing. The subscription model allows us to focus our efforts on building the best product for you, our users. This is our only focus. Read more in our post announcing the subscriptions launch.
What subscription tiers do you offer?
We offer three tiers: Tourist (free, limited), Pro and Guide. For more detail, read our post about Subscription Options.
I use Tripline to plan trips with friends. Does everyone have to subscribe?
No. Only one person in a group needs to have a Pro subscription to create trips, add people, photos etc. Everyone that you add to the trip will automatically get access to Pro-level features for the trip they’ve been added to.
I’m a teacher that uses Tripline with my students. Do I have to subscribe?
We have a special program to provide Pro access to educators at no cost. To find out how to join the program, please read our post on Access for Educators.
Do I have to create an annual subscription?
Yes. We offer annual subscriptions only, billed automatically every 12 months.
What happens if I upgrade or downgrade my subscription?
When you upgrade (e.g., from Tourist to Pro), you will be billed immediately and you will get access to features right away. When you downgrade (e.g., from Pro to Tourist), you will keep your current tier access until the end of the billing period, at which point your account will change to the new tier automatically.
What happens if I cancel my subscription?
If you cancel your subscription, you will retain access to your current tier until the end of the billing period, at which point your account will revert to an unsubscribed account with limited features.
At that point, any trips you have created will remain available to you, although they will be set to private and you will no longer have access to Pro features like adding people, adding photos etc.
I already have trips that I’ve created in the past. What happens to them if I don’t subscribe to Pro?
If you don’t subscribe to Pro, your trips will be set to private and you will no longer have access to Pro features like adding people, adding photos etc. We won’t delete any of your content.
What happens if I cancel my Tripline account?
If you cancel your Tripline account, we will immediately remove all of your content from the service and cancel your subscription.
Do you offer refunds?
As specified in our Terms of Service, we do not offer refunds. In special cases, we may offer prorated refunds for users who cancel their Tripline accounts shortly after purchasing a subscription, but that’s a special case.
How are you planning to enhance Tripline in the future?
You can read about our plans in our post announcing the subscriptions launch. At the moment, our plan is to focus on the following:
- Completely rebuilt mobile apps with an exciting new set of features
- Better support for trips with 100+ places
- Better visualization for dates (calendar view etc.)
- Additional map customization options
- Improvements to map animation
- KML/GPX track imports
- Internationalization
- Conversion-focused enhancements for travel businesses
How can I get in touch with you?
If you have questions or concerns, please send an email to support@tripline.net. We’ll get back to you as soon as we can.