admin – Page 2 – tripline help

Supported Browsers

We support Internet Explorer 10+, Firefox 3+, Safari 4+, Chrome and Opera. We don’t support IE6, IE7, IE8, IE9 or Firefox 2.x. If you’re seeing the Unsupported Browser page, you’ll need to upgrade your browser to a newer version:
- Internet Explorer: http://www.microsoft.com/windows/internet-explorer/
- Google Chrome: http://google.com/chrome
- Firefox 3+: http://getfirefox.com
- Safari: http://apple.com/safari
I have Internet Explorer 8, and I’m seeing a browser error message If this is happening to you, one of two things probably the culprit:
- You could be running in “Compatibility Mode”. Sometimes this gets set inadvertently when you visit certain websites. Here’s a link that explains how to turn off compatibility mode: http://windows.microsoft.com/en-us/windows7/Why-dont-some-websites-display-correctly-in-Internet-Explorer-8
- You could have a “Nested UA String”, probably caused by toolbars and other addons that aren’t built correctly. It’s a bit complicated to fix this issue since you’ll have to edit your registry keys, but here’s a link to a post that explains what to do: http://enhanceie.com/ie/troubleshoot.asp#nestedUA
I have Internet Explorer 9, and I’m seeing a browser error message If this is happening to you, chances are you’re running in “Compatibility Mode”. Sometimes this gets set inadvertently when you visit certain websites. Here’s a link that explains how to turn off compatibility mode: http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/features/compatibility-view

Still having trouble? Email support@tripline.net and we’ll help you out.

How do I import my Instagram photos?

Importing from Instagram is easy, here’s what to do:

First connect your Tripline account to Instagram

Go to http://www.tripline.net/myaccount
On the right side of the page, click [Sign In With Instagram]
Authorize the Tripline app (you’ll be redirected back to the Tripline site)

Then Create a map…

Click on [Create A New Map] in the header
On the Create page, find the Instagram icon on the right, click [Create a map from my photos]
We’ll display your 20 most recent photos
You can click the [+] load more link at the bottom of the list to get to your earlier items.
Check the items you want to import and then press [Create Map]
We’ll import your selected photos and display the map page.
If you want to add/remove places, change the soundtrack or map title click [Edit Map]

If something doesn’t work as expected, please email support@tripline.net and let us know what happened.

Why doesn’t my Facebook map show everything?

If your Facebook map doesn’t show everything that you can see on the main Facebook site (friends’ checkins, current location, hometown etc.), your friends may have configured their privacy settings to prevent external applications from accessing their location data. It’s also possible that your friends haven’t entered location information (current location, hometown), and Facebook may not provide coordinates for some places. We display all of the data we have access to.

If your map isn’t loading at all, that’s caused by a permissions issue with the Facebook API. Try clicking on the Tripline logo to refresh the page.

How can I make my photo uploads go faster?

The easiest way to make your photo uploads go faster is to downsize your photos before uploading.

Using your favorite desktop photo software (Picasa, iPhoto etc.), select the photos you want to upload, and export them to a folder on your desktop. Usually the Export commands are in the File menu.
During the export process, choose a small or medium size, and make sure you keep location information!
Once you’re done with the export, upload the smaller photos.

You’ll be surprised how much faster your uploads will be, and most of the time you won’t notice the quality difference.

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